Shipping Info

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UNITED KINGDOM SHIPPING

We offer free shipping within the UK for orders over £20 with the exception of premium pieces and products which explicitly state otherwise in their item description. The below-mentioned delivery and processing time frames are intended as guidelines only and delivery can be earlier or later depending on the time of year, i.e. holiday seasons are generally busier and processing/shipping times slower as a result.

Royal Mail Transit Times for small orders.

  • FREE 1st Class Standard | 4-7 Working Days + 1 Day Processing
  • 1st Class Standard | 4-7 Working Days + 1 Day Processing
  • 1st Class Recorded | 4-7 Working Days + 1 Day Processing

DHL Transit Times for large orders.

  • DHL Domestic Shipping | 4-7 Working Days + 1 Day Processing
Please Note: We only use DHL for premium and large items, everything else is sent via Royal Mail.

EUROPEAN SHIPPING

We offer free shipping within the EU for orders over £25 with the exception of premium pieces and products which explicitly state otherwise in their item description. The below-mentioned delivery and processing time frames are intended as guidelines only and delivery can be earlier or later depending on the time of year, i.e. holiday seasons are generally busier and processing/shipping times slower as a result. 

Royal Mail Transit Times for small orders.

  • FREE 1st Class International | 3-5 Working Days + 1 Day Processing
  • 1st Class International | 3-5 Working Days + 1 Day Processing
  • 1st Class International Recorded | 3-5 Working Days + 1 Day Processing

DHL Transit Times for large orders.

  • DHL International Shipping | 2-4 Working Days + 1 Day Processing
Please Note: We only use DHL for premium and large items, everything else is sent via Royal Mail.

USA, CANADA, AND REST OF THE WORLD SHIPPING

All orders to the USA, Canada, and Rest of World regions are shipped via Royal Mail where they will then be passed on to your local delivery service, i.e. USA orders would be passed on to USPS. The below-mentioned delivery and processing time frames are intended as guidelines only and delivery can be earlier or later depending on the time of year, customs handling, etc. i.e. holiday seasons are generally busier and processing/shipping times slower as a result. 

Royal Mail Transit Times for small orders.

  • 1st Class International | 5-7 Working Days + 1 Day Processing
  • 1st Class International Recorded | 5-7 Working Days + 1 Day Processing

DHL Transit Times for large orders.

  • DHL International Shipping | 3-5 Working Days + 1 Day Processing
Please Note: We only use DHL for premium and large items, everything else is sent via Royal Mail.
Customs Information: The buyer is responsible for all import & customs fees and taxes, and The Space Collective bears no responsibility to cover any such fees in any event.

We offer a 30-day no quibble refund policy on all of our products, excluding products that are on sale, purchased as a payment plan, or unless otherwise stated on the product page. Please note that some products may be exchanged only, and in such an event that we can't make a suitable exchange (i.e. out of stock in the desired size), we will offer store credit upon the return of the order. To learn more about how we handle returns and refunds for products purchased as part of our payment plan program, please visit our payment plan page here.

To begin the return process please contact us and provide the following:

  • Your full name
  • Order number
  • Reason for the return

We cannot process a refund if:

  • An order is lost/stolen during transit back to us. You would have to file a claim with the shipping provider.
  • A product has been used, damaged, or worn. Products can only be returned in the condition in which they were sent.
  • A product was purchased under our payment plan program.
  • A product was sold in or as part of a sale.

Once we have received the product and the return has been processed by our warehouse we can issue a refund or in-store credit within 5 working days via the same method in which you paid. Please note that we can only process a refund using the original method of payment. Your card processing company can generally take anywhere from a few days up to 5 working days to refund the balance back into your account - we have no control over this.

Important: When returning an order we strongly advise that you do so via a recorded method of delivery so that the return can be tracked to ensure it arrives safely. We do not cover the costs of returning an order unless it is faulty or defective.

Returns & Refunds for Layaway Payment Plans

Should you decide to cancel your layaway payment plan the initial non-refundable, non-transferable 20% deposit will be lost and any additional payments made over this initial 20% will be given as store credit. We do not offer cash refunds for layaway payment plans. The credit will be provided in the form of a voucher within 5 working days and can be used for any product(s) in our store.